Pillsunit.com is careful about the shipment and parcel. We have clear policies and practices to ensure your orders are delivered in time. Here we have outlined everything ensuring a clear and concise procedure.
How Do We Pack Products?
Our dispatching team makes sure to pack all the products in plain, light brown padded envelopes. It is to ensure discretion and product safety. The contents of the parcel are not visible from the outside.
How long will it take to receive your order?
We ensure quick and faster deliveries based on the postal option you will select at checkout. You can opt for the
- Overnight Delivery
- 1–3 Days Delivery
- 2–4 Days Delivery
All orders are processed based on the preferred delivery and postage time. However, it is to note that:
- The orders placed before 12:30 are processed on the same day for delivery.
- The usual delivery takes about 1-2 business days if you select the 1–3-day option.
- The 2-4 days of delivery option may take 2-3 business days in general.
We do not hold back or delay any orders in routine. However, the holiday sessions, any special event, sale offers and other special conditions can impact the dispatching process. We make the special announcement for the delays or possible processing procedures in advance on Pillsunit.com and at the check out as well.
What about import restrictions?
At Pills Unit, we normally process the local orders all across the UK, USA, Canada, Australia and worldwide. However, the customers placing orders for the international destinations should beware of the import regulations of the destination country. The website is not responsible for any seized products by the customs or authorities in the destination country. Moreover, traveling with these drugs is solely the customer’s responsibility and they have to make required arrangements like prescriptions or other certificates for clearance.
Can delivery be delayed?
Normally, we have all the orders processed and scheduled according to the given timeline. However, there can be days due to certain uncontrollable factors like:
- Environmental conditions
- Public holidays
- Postal system disruptions
- Political unrest
- Incorrect or incomplete delivery details
After dispatch, Pillsunit.com is not responsible for the delays caused by the postal services. However, you can always track the order and connect with the service provider for the update on the package.
What if you have not received your order?
It’s rare that you will not receive your order within the given timeline. Mostly, the orders are delivered with the maximum timeline of about 5 business days. However, if the order is not delivered within 28 days, it will be considered as lost.
In this case, you can connect with our customer service with the order details and we will look through the case to provide you with the response.
Do You Have Questions & Concerns?
For all the queries and issues about the order placement of delivery, we are available on live chat and email. You can connect with us anytime you need assistance. However, after certain timings you might not get instant responses, but our chat responses are made by the support team on a daily basis.
The email responses can take up to 12 hours based on the high volume. However, you will be responded to by the team.
Furthermore, you can check out our Refund and Return policy, Terms of Use and FAQs to clear out any doubts.