Pillsunit.com is committed to provide the customers with high-quality and verified products. We ensure reliable and promising services reducing the overall stress for the customers in getting the best medicine supplies. However, in case of missed, wrong products, or unsatisfactory experience, we do have a refund and return policy outlined below. It’s to make sure our customers are valued and always here for their concerns.
Eligibility for Returns
To claim a return, it’s essential for you to be eligible under the follow conditions:
- Incorrect Items
- If you have received a product that is different from your orders or not included in the order.
- Incomplete Orders
- If any of your ordered products is missing in the parcel.
Damaged or Defective Products
If you have received damaged or defective or expired products by any chance.
It is to keep in mind that if any damage occurs after delivery, there will be no return or refund for the product. It’s advised to take pictures or record a video of the parcel when opening it.
Return Procedure
In case of qualifying for the return or refund, you can follow some simple steps and get it done.
Contact our customer care with your order details and deliver address for a return. Keep in mind to provide clear details of your condition whether it’s a missing or damaged item or wrong order.
Once you make the complaint, our team in contact will process the return arrangements and review the details.
After reciting the products, they will inspect the package to verify the claim.
Based on the claim and investigation results the refunds of replacements are processed on a case-by case basis.
Keep in mind, if you wish to return the product, you have to contact them within 7 days of receiving the parcel. The products must not be used or opened otherwise these cannot be returned or replaced at all.
Order Cancellation
After placing the order, if by change of mind you wish to cancel the order, you can do it. However, make sure it’s not shipped. Most orders are shipped within 24 hours, so you have the bracket of 18-20 hours to process the cancellation. It’s best to connect with our team on an urgent basis.
Refund Policy
If your order qualifies for a refund, the following options are available:
Full Refund
If you have received a wrong or missed product along with non-delivery of the parcel due to our mistake, Direct UK Pills offers you a full refund of the amount.
Replacement
You can choose for the replacement of the defective, incorrect or a missing product in question instead of having a refund.
Liability and Claims
Direct UK Pills is not responsible for any loss of damage caused by the use of purchase products from the websites. All the products are purchased on customer’s own risk and no claims for the damages or side effects can be made on the website after the use. If a customer received and accepted defective products, used them and observed the side effects, not claims made for refund or replacement – the website is not responsible for the potential damages.
Delays and Delivery Issues
All our orders are processed on a priority basis and take 2-5 business days to deliver. However, certain situations can cause a delay in the process such as:
- Postal service delays
- High demand for certain products
- Holidays or unforeseen disruptions
You can further read about how we handle shipments in our shipping policy.
For additional information, please refer to our FAQs or contact our customer care team via our Contact Us page.